Everything You Need to Know.
Your Questions, Answered.
How do I place an order?
Please browse or search the website using our comprehensive structure. Find the item you would like to purchase, pick the colour, size and number required, as appropriate to your needs, and ‘add to cart’.
Feel free to return to the website and choose further items in the same way.
You can then enter the ‘cart’ area where you will see all items that you have added. Please check these carefully, ensure the colours, sizes and numbers are correct. If you have a ‘Coupon’ code then please add it here.
You can then ‘Proceed to Checkout’. Please provide details as requested, and add order notes if you require.
Please then click ‘Place Order’, and proceed to payment.
What payment methods do you accept?
We accept standard Debit and Credit card payments, and also PayPal. We do not accept ‘American Express’ or other business cards.
If you would like to purchase a Payment Voucher for our site then please email hey@damned.dog and we would be happy to help you, by providing a unique Coupon code for an amount of your choosing.
Can I change or cancel my order?
Yes, of course. Please be aware all items are made to order. If you have made a mistake then please email hey@damned.dog within 24 hours of placing your order and explain what has happened. We will endeavour to help you, whether this is to change or cancel your order.
If your order has already been dispatched then we will ask you to return it in original packing. Upon our receipt of your returned item(s), in their original packing, we will refund you.
How do I know my order has been confirmed?
When you place an order you will receive a confirmation email and invoice confirming payment.
If you do not, then please check your spam / other folders.
If you want to query our receipt of your order then please email hey@damned.dog
Can I place an order without creating an account?
Yes. Accounts are there to help you to save favourite products and track what you love about our products. Setting up an account is optional.
What should I do if my payment fails?
On the rare occasions where making payment appears to be difficult, please email us and explain what is happening.
If we are able to offer a different payment mechanism then we will explain. You will need to know exactly what is on your order list including product names, colours, sizes, and any other relevant details.
We cannot always guarantee an alternative means of payment, but we will do our best to help you.
Products & Sizing
All products are sourced within the UK.
Sizes published are those found typically within the UK market. Sizes, where relevant, are noted on each product page.
We aim to offer products that people genuinely enjoy wearing. By focusing on original designs and versatile everyday apparel, we want to encourage people to choose pieces that suit their individual style rather than simply follow short-lived trends. Please also review ‘Our Approach to Sustainability.’
T Shirt / Hoodie Sizes (chest to fit)
S – 34/36″,
M – 38/40″,
L – 42/44″,
XL – 46/48″,
2XL – 50/52″,
3XL (potential for slower delivery) – 54/56″
Other sizes, styles and colours can be sourced upon request.
DELIVERY
We use modern competitive delivery methods. Delivery charges are set at only £2 per order (not per item). This does not cover all of our delivery costs, but offsets some of the unfortunate increasing logistics costs that we all see in our daily lives.
Occasional items may be subject to an increased delivery cost. These will be linked to heavy or bulky items, and all costs will be transparent on product pages. This does not presently apply to any items on our web site.
Orders over £60 incur NO Delivery Charges.
RETURNS AND EXCHANGES
If you wish to change, cancel or return your order.
Please be aware all items are made to order. If you have made a mistake then please email hey@damned.dog within 24 hours of placing your order and explain what has happened. We will endeavour to help you, whether this is to change or cancel your order.
If your order has been dispatched, and you wish to return it for any reason, then we will ask you to return it in original packing (clean and unworn). Upon our receipt of your returned item(s), in their original packing, we will refund you. We do not cover costs of returns (postage and or packaging) but we will do our best to help you.
PRINTING AND CARE
Our T shirts and other garments are printed using Direct-to-Film (DTF) technology. This technology is effective on a variety of fabrics, from cotton and polyester to fleece, nylon and many blends. It creates durable prints that hold up wash after wash.
All listed products state what fabric(s) or materials they are composed of.
We recommend standard 40C wash cycles, with standard home detergents.
The print surface should not be Dry Cleaned, and other solvents or solutions should not be applied. Steaming is not recommended.
Should you wish to Iron your T shirt or other garments, please do so ‘inside out’ to avoid direct heat with printed surfaces.
ACCOUNTS AND SUPPORT
Accounts are there to help you to save favourite products and track what you love about our products. Setting up an account is optional.
Account holders will be subscribed to email updates and unique special offers (As Account Holders).
We aim to support you as thoroughly as possible. Please be aware all items are made to order and we are a customer-focussed business. We are trying really hard, and appreciate your custom and appreciation of our Damned.dog brand.
We would love to hear from you on our Social Media platforms.
COPYRIGHT AND TRADEMARKS
Please do not use any of our images, logo, materials, or anything analogous with our brand for your own purposes or to support any other enterprise.
Our Trademark will be protected.
If you have any queries linked to the above then please contact us directly by email.
Still Have
Questions?
Can’t find the answer you’re looking for? We’re happy to help.
Email: hey@damned.dog
